This is a short list of our most frequently asked questions. 
If you can not find the answer you are looking for, feel free to send us an e-mail at enquiry@xlash.com.sg

Product Related

Are XLASH and XBROW cruelty-free?

Yes. EU has a total ban on animal testing when it comes to cosmetics. None of the products (or their ingredients) that are placed into the EU market are allowed to be tested on animals.
XLASH does not test its ingredients or its product on animals. XLASH and XBROW do not either contain any animal-based or animal-derived ingredients, meaning that they are suitable for vegans.

Has Xlash been tested on animals?

Xlash has NOT in any way or form been tested on animals. Xlash has a proven formula which has been developed after tests only on humans.

What ingredients does Xlash contain?

The Xlash formula is 100% Vegan, made of several natural plant extracts and other safe ingredients:

Aqua, Propanediol, Glycerin, Panthenol, Biotinyl Tripeptide-1, Cocodimonium Hydroxypropyl Hydrolyzed Wheat Protein, Butylene Glycol, Hexylene Glycol, Centella Asiatica Extract, Polygonum Cuspidatum Root Extract, Scutellaria Baicalensis Root Extract, Camellia Sinensis Leaf Extract, Glycyrrhiza Glabra (Licorice) Root Extract, Chamomilla Recutita (Matricaria) Flower Extract, Rosmarinus Officinalis (Rosemary) Leaf Extract, Fructose, Glucose, Sucrose, Urea, Dextrin, Alanin, Glutamic Acid, Aspartic Acid, Hexyl Nicotinate, Hyaluronic Acid, Alcohol Denat., Phenoxyethanol, Xanthan Gum, Ethylhexylglycerin, Dechloro Dihydroxy Difluoro Ethylcloprostenolamide.

I’m a vegan. Can I use XLASH and XBROW?

Yes. Our formulas are 100% suitable for vegans. They do not contain any animal-based or animalderived ingredients.
XLASH and XBROW are developed and manufactured in the EU (Sweden), where all animal testing of a cosmetic product or its ingredients is strictly forbidden by the EU cosmetic regulation.

Usage Related

How to apply XLash?

STEP 1.
Remove all make up & wash your hands and face with mild soap. Dry your face.

STEP 2.

Apply a thin even layer of Xlash on the root of your upper lashes, just like drawing eyeliner, in one continuous stroke. DO NOT DOUBLE DIP One dose of serum is enough for both eyes. Avoid getting serum directly into eyes.

How to apply XLash

 

 

 

 

 

 

STEP 3.

Apply Xlash once a day,before bedtime as the 1st Step of your night skincare routine (before any cream or toner).

STEP 4.

Results may be visible from 14 days onwards, usually becoming more noticeable after approximately 28 days. To achieve the max results please apply diligently for 8-10 weeks.

After that, XLASH can be applied 2-3 times per week to maintain the results.

How to use Xbrow?

STEP 1:

Remove all make up & wash your hands and face with mild soap. Dry your face.

STEP 2: 

Make sure your eyebrows have no other product on them, and the surrounding skin is clean

STEP 3. 

Using the applicator brush, apply a strip along each eyebrow in the direction of growth, being careful to steer clear of your eye. Do not rub into the eyebrows.

STEP 4. 

The product needs time to soak in, so don’t apply any serum, cream or makeup right after it.

STEP 5. 

Use once a day, at night, for best results. After 30 days, keep up with applications twice a week to maintain your healthy.

 

What happens if I stop using Xlash?

Your eyelashes will go back to its original look after a few weeks or months. If you would like to keep the result you have accomplished, you can reduce the usage to 2-3 times per week.

What happens if I forget to apply Xlash at night?

If you forget or skip to apply Xlash at night, continue as usual next evening. Regular use of the product is the key to quickly achieve a long-lasting result!

Can I use Xlash if I have eyelash extensions?

Yes, Xlash is suitable to use with eyelash extensions. It helps enhance the strength of your natural lashes and keeps healthy without affecting the condition of the extensions. Many customers are using it to repair their lashes from additional stress on lashes by extensions or stick on false lashes.

Is it ok to use makeup while using Xlash?

Yes, it is perfectly fine to use makeup while using Xlash. Mascara and similar products should be completely removed before you apply Xlash.

How long will one bottle of Xlash last?

Xlash Eyelash Serum 3ML – approximately 2-3 months.
Xlash PRO Eyelash Serum 6ML – approximately 5-6 months.

Can I use Xlash on the eyebrows?

Yes, it actually works fine to use the Xlash serum on your eyebrows. You apply around the area where you would like the growth to take place. However, we recommend you to use our other product Xbrow Eyebrow Serum which has a new and better formula for eyebrows.

Can men use Xlash?

The product is unisex and since it is clear and transparent, it is ideal also for men!

Results Related

How long will it take before I can see the results on my eyelashes?

The tests we have performed show that it takes approximately 4 weeks before you can see a remarkable improvement of the quality of your lashes. In order to reach optimal length of your natural lashes, we recommend that you keep using Xlash for at least 10-12 weeks. You will see a remarkable difference in your eyelashes by the end of the 10 weeks cycle.  Our tests have also showed that many people can achieve the same result much quicker than 10 weeks.

Why does it takes so long to get result?

Xlash serum is an unique blend of vitamins, amino acids, and antiosidant-rich plant extracts which nourish your lashes and extends their growth period in order to help them become longer, healthier and stronger. In another world, our serum can help your eyelash go growth only during cycle.
Understanding the eyelash growth process can help you easily know how does it why. There are actually three different stages of the eyelash growing cycle: Anagen Stage, Categen Cycle and Telogen Stage.
It is only during that Anagen stage that a person can grow eyelashes.  This stage of the growing cycle lasts about 30 to 45 days.  When eyelashes reach the Categen cycle, they stop growing, being in transition. Lashes that fall out, or are otherwise removed, during this stage do not grow until the cycle is over. Categen can last 2 to 3 weeks. After this comes the Telogen stage, which is the time period in which the follicles are completely at rest. This can last 2 to 4 weeks.
To summarize, our eyelashes grow for three months, after which they are replaced by new ones. So the best way to help them to get longer is to increase the length of the time they have to grow, which you can successfully do with Xlash serum enhancer.

Please, be patience and you wont regret!

Can I use Xlash twice daily to get better results?

No, Xlash needs to be used only once every day to get richer and more beautiful lashes. Extended daily use is not necessary and we do not recommend it.

How long can I expect the result to last?

It is very individual how long the result will last. We do have customers who say they have had longer eyelashes one year after they stopped using Xlash. Xlash provides long lasting results, but not forever lasting results since eyelashes have a natural life cycle of renewal. To maintain your optimal length of natural lashes, we recommend that you apply Xlash eyelash serum 2-3 times per week after 10-12 weeks.

Why is XLash serum better than other solution?

All sorts of companies have pushed their products into the marketplace, claiming to have the best eyelash enhancer, such as eyelash extensions (a procedure in which synthetic eyelashes are applied to existing lashes, one at a time and as to be redone every 2-4 weeks) or false eyelashes  (sets of synthetic eyelashes are glued into place which have to be re-applied every single day).
We believe that naturally long and beautiful eyelashes look even better. Eyelash Serum is  enhancer made of safe, natural ingredients that stimulate the hair follicles of your lashes, while conditioning and moisturizing, causing the hair to grow. Naturally healthy lashes are not something that comes off when you sweat. You do not have to be afraid to go swimming. They will not embarrassingly fall off at just the wrong moment and looking naturally beauty is made inherently easy.
Clearly the best eyelash enhancer is a high quality serum, such as Xlash. Don’t you agree?

Why Xlash better than other serum?

Xlash product line combines innovations of biological technology and secular phytoteraphy traditions. Partnership with leading
Swedish lab helped to develop safe, high quality clinical cosmetics to support your natural beauty.
Xlash is 100% Vegan, using a unique blend of vitamins, aminoacids, and antioxidant-rich plant extracts, Xlash nourishes lashes and extends their growth period to help them become longer, healthier, and stronger.

Safety Related

Can XLASH irritate my eyes?

We have done our best to create the formula as gentle as possible. This means that we have, for example, used a combination of several soothing ingredients to ensure that the formula would be well-tolerated.

In our tests, we have not seen any irritation when the product has been used according to instructions and properly applied on your eyelids.

Is XLASH suitable for sensitive eyes?

The requirements of sensitive eyes and skin have been in the centre of our product development process. Our goal was to make the formula as gentle and well tolerated as possible. As a result, we are using a mixture of natural extracts that soothe the skin while the combination of our carefully selected actives conditions the eyelashes. The serum is safe of the eyes, though users in general should avoid running excess amount of serum into the eye. 
The product has been tested under the control of an ophthalmologist and a dermatologist, and no irritation was observed. 

 

Are there any known side effects from using XLASH?

In our safety tests where the product has been used as it is intended to be used, we have not confronted any side effects.
All the ingredients used in XLASH have been accepted by EU legislation to be used in a cosmetic product. Their safety in our product has been evaluated and confirmed.
To us, the safety of all our products is immensely important, and we take it extremely seriously. We have put a lot of effort into our product development, and we always test all our products thoroughly before we place them on the market to ensure their safety and effectiveness